Visualization of the Current Vaccine Registration System
| Step 1 | Step 2 option 1 | Step 2 option 2 | Step 2 option 3 | Step 3 | Step 4 | Step 5 | |
|---|---|---|---|---|---|---|---|
|
Discovery Stage
|
Get help from others
|
Make Phone calls
|
Start Online Process
|
Book Appointment online
|
Vaccine site
|
Book 2nd Dose
|
|
| item_1 | |||||||
| User Actions | Ask Around/Make Phone calls/Watch TV News | Ask help from kids or friends | Call local public health department | Google Search | Upload information for eligibility and find opening for appointment | Drive to the vaccine site | Go to the website to book second dose |
| item_2 | |||||||
| On Stage Contact Actions | Turn on Tv/Make phonecalls | make phone calls | make phone calls to public health department | Key word search "vaccine", "la covid vaccine"... | Answer questions | Show ID, wait in line and get vaccine | Upload information and answer questions |
| item_3 | |||||||
| Backstage Contact Actions | Message campaign in local TV Stations | none | call centers for registration | Website for registration | Use algorithm to decide eligibility/Search datbase for openning | Check database about appointment | Check database for 1st dose info and calendar check |
| item_4 | |||||||
| Support Process | TV/Local libraries | none | none | SEO results showing vaccine registration website on top | E-mail for confirmation | on site personnel support and route guidance | email and text notification to schedule second dose appointment |
| item_10 | |||||||
| Problems | Limited access to information, website is not the first choice | Elders are having a hard time to use the overly confusing system. | Wait time to pick up phone is too long | cannot find myturn.com from regular key word search | No notification for opening/refresh the website for days | long Wait time & transportation | Calendar option is not flexible and no option for caregivers |
| item_10 | |||||||
| Online/Offline | Offline | offline | offline | online | online | offline | online |
| item_10 | |||||||
| Questions | Where shall I start? | Can you help me get an appointment? | Which number shall I dial? | Which website is for appointment? | How can I book an appointment? | How can I get to the vaccine site? | How can I get my 2nd dose? |
| item_10 | |||||||
