How Do We Know What Users Are Thinking? We Asked Them!
We need one centralized website, that includes community clinics and Spanish language.
I checked the county site, there were no appointments available there, but saw that there could be availability at pharmacies.
No one recorded I visited last Friday so I had to wait an extra hour while they completely re-registered us...
They need more people to answer phones for older people who cannot book online.
I scheduled it using my smart phone during the wait time for the first dose.
Patients there don't have internet access or have limited access, can't spend all day in the car (Dodger stadium).
She was notified via text and email about the appointment for her second dose.
I had to go to each individual phamacy store site until I found an opening.
I advise seniors to go to the LA County Dept. of public health website for more info.
She found out from the news that she was eligible for the vaccine but was confused because in her county she was not yet eligble.
Her partner was notfied that his 2nd dose will not be adminstered in time, due to the Midwest storms and vaccine shortage
Visited County website several times a day for a week.
Navigating all of the links is too hard for older users.
There were no options for her to change location, date or time.
She got an email from the county [about her elegability]. She had to request to be notified.
Make sure that there are enough doses for people to get their second dose while it's still within the maximum efficacy window.
These websites are not cell phone friendly.
You have to go to each store's website speratly to check availibility.
Booking an appointment for her non-tech savvy mom was a nightmare.
They automatically scheduled the same day and time as soon as she was eligible, 4 weeks out. No option to change.
It took her and her brother to continuously searcing the sites for a week and half to locate an appointment.
They need more people to answer phones for older people who cannot book online.
Patients with limited internet access do have smart phones with access. Or their kids do.
they kept mixing up people in lines. At first we were mixed in with people on the waitlist and we were supposed to be priority.
Her daughter says that an email provided a link to available appointments, but the window was not specific to the date she got her first appointment.
She was emphatic that her mom would never have been able to make an appointment alone.
it was a mess - there weren'y any clear signs about where to go and where to line up
While some people are waiting for a person to pick up, other people are taking the appointments online.
The people who most need the vaccine (non-english speaking, not tech savvy, older) are the least able to use the websites for registration
She could have booked her 2nd dose too soon had she not marked on her own calendar when to get the second dose.
When I arrived to my second appointment it was a Friday,they ran out 20 people before me so I had to reschedule
separate access to vaccines by community clinics, pharmacies and community orgs who can register on behalf of people who can't use the websit
It was incredibly time-consuming.
You have to put in all of your information (name, address, insurance) before they show you if there are appointments.
Also they opened 1 hour late, they were supposed to open at 8 and they opened at 9am.
More centralized website for appointment options
When they are vaccinated at the clinic, it is more or less random, based on when the clinic has vaccine supply and who is there.
She could not book or go to the site by herself, it was too confusing.
She received an email that she should book a second appointment, which she forwarded to her daughter.
Her mom is not even on a smartphone, so being asked to clink on alot of links to access new pages would be very hard.
They do keep a list of high priority patients that they contact, but they have no way of planning because vaccine delivery is irregular.
Make sure that you do not need to visit two sites in order to get an appointment. Navigating all of the links is too hard for older users.
Her daughter helped fill out all the info including insurance, but then there would be no available appointments. This was very frustrating.
Make the process easier for elderly persons.
There should have been an option to notify someone else, like a caregiver or family member.